Terms & Conditions

Little Big Dreamers trading as My Newborn / BabySleepBot – ABN 90 379 961 579

1. Acceptance of Terms

By purchasing, booking, or participating in any program, consultation, or service provided by Little Big Dreamers Trust trading as My Newborn (including BabySleepBot), you agree to these Terms & Conditions (“Terms”). If you do not agree, you must not use our website, programs, or services.

2. Services Covered

These Terms apply to:

• In-home baby sleep consulting
• Remote and online coaching sessions
• The BabySleepBot DIY program and chatbot
• Group workshops, webinars, and events
• All digital resources, templates, and related support
  
  

3. Qualifications and Nature of Services

• Jennifer, is a qualified Maternity and Baby Sleep Consultant, Doula, MNT Maternity Nurse, and Night Nanny with over 20 years of experience, trained in paediatric First Aid (CPR KIDS), and registered to work with babies and children in Australia and Europe. These qualifications enable her to assist pregnant women with their sleep issues, support women during labour and the birthing process, guide parents during the postpartum period and educate families about their baby’s sleeping habits. Jennifer provides sleep training methods based on knowledge obtained during her studies, successful qualifications and 20+ years of experience.
• Our services are educational and behavioural in nature and do not replace medical advice, diagnosis, or treatment. 
  
  

4. Medical Disclaimer

• Jennifer’s advice does not replace the advice from your Doctor or Paediatrician, and her advice should not be relied upon as medical advice. For medical advice, you should always seek the advice from your medical practitioner. Therefore, you should consult with your health-care professional should you have any healthcare-related questions or before embarking on a new sleep program. If a medical problem appears or persists, do not disregard or delay seeking medical advice from doctor. Accordingly, Jennifer expressly disclaims any liability, loss, damage, or injury caused by information provided to the client.
• You must disclose any current or past medical conditions affecting your child before the program starts.
• While we provide our services and materials with care, we cannot accept responsibility for any illness, injury, developmental concerns, or death that may occur in connection with their use.
  
  

5. Safe Sleep Practices

You agree to:

• Follow safe sleeping practices in accordance with recognised SIDS guidelines. Read more on those guidelines HERE
• Maintain a safe environment — flat, firm sleep surface, no loose bedding, appropriate temperature, and safe clothing.
• Avoid unsafe practices such as co-sleeping on unsafe surfaces or leaving your baby unattended.
  
  

6. Client Responsibilities

 When you decide to work with Jennifer, you automatically agree to the following terms and conditions. I agree to:

• Check with my healthcare provider/doctor if my baby has any medical conditions, which prevent them from being trained safely.
• Follow safe sleeping practices in line with REDNOSE recommendations. 
• Apply the recommended methods and techniques.
• Maintain regular communication during your program.
• Disclose any medical conditions to Jennifer, which my baby has or has had previously.
• That my customised baby sleep program is meant for my baby only and should not be shared with a third party. I acknowledge the information might not be suitable for another baby.
• Any changes I make to my baby’s sleeping or eating arrangements are my decision and Jennifer will only make suggestions for change, of which I am responsible for choosing to implement.
• It is my responsibility to be in contact with Jennifer regularly so she can assess and guide me accordingly.
• I am responsible for doing all the sleep environment, sleep attire ‘homework’ and filling in logs 3 times a day (after each bedtime, by 9am and once again after the lunch nap). 
• I must prioritise all sleep recommendations for my baby.
• That during the sleep training period (14 days), there will be no nights away, holidays planned or outings out too close to the nap times. 
  
  

7. No Guarantee of Results

• We use our best efforts to support you until the desired result is achieved, but we cannot guarantee success. Results depend on your commitment, consistency, and adherence to the program.
• As a professional Maternity and Baby Sleep Consultant in Sydney, Jennifer will educate, support you and guide you through the sleep challenges needed to make change in your baby’s sleeping habits. As a Baby Sleep Consultant, Jennifer is not responsible for your application of the sleep solutions once the consultation has concluded. Once the sleep consultation has concluded it is the responsibility of the parent(s) to apply the agreed methods and solutions. Jennifer has an extremely high success rate (98/99%), however, the success of Jennifer solutions is in the hands of the parents’ commitment & perseverance once the sleep consultation has ended; therefore Jennifer cannot make any guarantees of success. However, Jennifer will use her best endeavours to support you until the desired result has been achieved.
  
  

8. BabySleepBot Program Terms

• Access is for your nominated child only and must not be shared.
• Access is granted for 60 days from purchase.
• BabySleepBot and chatbot answers are for educational purposes and may contain errors; they are not medical advice.
• We may suspend or terminate access if you breach these Terms or misuse the program.
  
  

9. In-Home Program Policy

• A 25% non-refundable deposit is required to confirm booking.
• The balance is payable on the day after program completion.
• Cancellations within 48 hours of the start date are charged in full unless your place is filled from the waitlist.
• If your baby is mildly unwell without fever, the program may proceed. If they have a fever or diagnosed condition, the program will be postponed (medical certificate may be required).
• Travel beyond 25 km of Bondi Beach, Sydney, is charged at $25 per hour; interstate travel and accommodation costs are covered by the client.
  
  

10. Remote Program Policy

• The Remote Program is non-refundable after the start of sleep work (i.e. when any sleep advice has been delivered to the client via email, text, phone).
• Programs must be started within two weeks of booking in. After this time, the program will be void without a refund issued.
• If you baby becomes unwell during the training, the program will pause for only the duration that your baby is unwell. As soon as your baby is better, the program must re-commence. The maximum amount of time the program can be on hold during your baby being unwell is 10 days – unless your baby is still unwell. A medical certificate will be requested. If Jennifer doesn’t hear back from a client in this time, the program will cease automatically and can not be re-started.
• Program’s are designed to be completed at your home. Please do not plan to go on holidays, have nights away for at least 10-14 days. Support will not be given if you decide to go on a holiday during the training and the program will cease.
• Once your baby has learnt how to sleep through the night, then you can plan your holiday away. You baby needs to learn a new way of falling asleep and a brand new environment/smell/routine can disturb even the best of sleepers. Jennifer will happily give you easy to follow tips on how to help your baby sleep well while on holidays. However, the initial 10-14 days of training must be completed at home before travelling.
• If your baby is a little under the weather and does not have a temperature, the program can generally proceed as planned. If your baby is sick with a temperature or has been diagnosed with a medical condition by a doctor, the program will be postponed until your baby is better. A doctors certificate may be requested. 
  
  

11. Intellectual Property

• All content, plans, materials, and methods are owned by us.
• Materials must not be copied, shared, or distributed without written consent.
  
  

12. Limitation of Liability

• To the fullest extent permitted by law, we exclude all liability for loss, injury, damage, or death arising from participation in our services.

• We are not responsible for indirect or consequential damages.

• You agree to indemnify us against claims or expenses resulting from your breach of these Terms, misuse of services, or unsafe environments.
  
  

13. Australian Consumer Law

• Nothing in these Terms excludes rights you have under Australian Consumer Law.

• Where permitted, our liability is limited to resupplying the service or paying the cost of resupply.

14. Termination

• We may suspend or terminate services immediately for breaches, safety concerns, or misuse.

• On termination, your access to materials ends, and you must delete any copies.
  
  

17. Governing Law

These Terms are governed by the laws of New South Wales, Australia. Disputes will be subject to the exclusive jurisdiction of the NSW courts.

18. Agreement

By booking, purchasing, or using our services or BabySleepBot, you confirm you have read, understood, and agree to these Terms & Conditions.

As the client, you knowingly and voluntarily agree to waive and release Jennifer from any and all claims of liability or demands for compensation that you may acquire during the time working with Jennifer.

By submitting the Baby Sleep Consultant questionnaire you agree to these terms and conditions.