My Newborn - Baby Sleep Consultant - Terms and Conditions

Jennifer is a qualified Maternity and Baby Sleep Consultant, Doula, MNT Maternity Nurse and night nanny. These qualifications enable her to assist pregnant women with their sleep issues, support women during labour and the birthing process, guide parents during the postpartum period and educate families about their baby’s sleeping habits. Jennifer provides safe and gentle sleep training methods based on knowledge obtained during her studies, successful qualifications and 20+ years of experience.

Jennifer has obtained her paediatric First Aid Training through CPR KIDS and is registered to work with babies and children in Australia and Europe. Techniques and methods used are all derived directly from her qualifications and from her many years of experience.

Jennifer’s advice does not replace the advice from your Doctor or Paediatrician, and her advice should not be relied upon as medical advice. For medical advice, you should always seek the advice from your medical practitioner. Therefore, you should consult with your health-care professional should you have any healthcare-related questions or before embarking on a new sleep program. If a medical problem appears or persists, do not disregard or delay seeking medical advice from doctor. Accordingly, Jennifer expressly disclaims any liability, loss, damage, or injury caused by information provided to the client.

Baby Sleep Consultant Terms and Conditions

As a professional Maternity and Baby Sleep Consultant in Sydney, Jennifer will educate, support you and guide you through the sleep challenges needed to make change in your baby’s sleeping habits. As a Baby Sleep Consultant, Jennifer is not responsible for your application of the sleep solutions once the consultation has concluded. Once the sleep consultation has concluded it is the responsibility of the parent(s) to apply the agreed methods and solutions. Jennifer has an extremely high success rate, however, the success of Jennifer solutions is in the hands of the parents’ commitment & perseverance once the sleep consultation has ended; therefore Jennifer cannot make any guarantees of success. However, Jennifer will use her best endeavours to support you until the desired result has been achieved.

When you decide to work with Jennifer, you automatically agree to the following terms and conditions.

  • I agree to check with my healthcare provider/doctor if my baby has any medical conditions, which prevent them from being trained safely.
  • I agree to follow safe sleeping practices in line with SIDS recommendations (https://rednose.org.au/article/what-is-a-safe-sleeping-environment).
  • I agree to disclose any medical conditions to Jennifer, which my baby has or has had previously.
  • I understand that my customised baby sleep program is meant for my baby only and should not be shared with a third party. I acknowledge the information might not be suitable for another baby.
  • Any changes I make to my baby’s sleeping or eating arrangements are my decision and Jennifer will only make suggestions for change, of which I am responsible for choosing to implement.
  • It is my responsibility to be in contact with Jennifer regularly so she can assess and guide me accordingly.
  • I am responsible for doing all the sleep environment, sleep attire ‘homework’ and filling in logs every day by 9 am.
  • During the sleep training, I must prioritise all sleep for my baby – morning wake, each wake window, nap timing and bedtime.
  • I agree, that during the sleep training, there will be no nights away, holidays planned or outings out too close to the nap times. 

My Newborn Cancellation Policies

In-Home Cancellation Policy
To confirm any In-Home Program, the client will be required to pay a 25% non-refundable deposit to secure the booking. The remaining amount of the In-Home Program will be required to be paid on the day after Jennifer leaves your home. If you cancel less than 48 hours before the scheduled visit, the full amount will be required, unless Jennifer can backfill your place with someone on the waiting list.

If your baby is a little under the weather and does not have a temperature, the program can generally proceed as planned. If your baby is sick with a temperature or has been diagnosed with a medical condition by a doctor, the program will be postponed until your baby is better. A doctors certificate may be requested.

Remote Program Cancellation policy
The Remote Program and Phone Consultations are non-refundable after the start of sleep work (i.e. when any sleep advice has been delivered to the client via email, text, phone).

If your baby is a little under the weather and does not have a temperature, the program can generally proceed as planned. If your baby is sick with a temperature or has been diagnosed with a medical condition by a doctor, the program will be postponed until your baby is better. A doctors certificate may be requested. 

Programs must be started within two weeks of booking in. After this time, the program will be void without a refund issued. 

If you baby becomes unwell during the training, the program will pause for only the duration that your baby is unwell. As soon as your baby is better, the program must re-commence. The maximum amount of time the program can be on hold during your baby being unwell is 10 days – unless your baby is still unwell. A medical certificate will be requested. If Jennifer doesn’t hear back from a client in this time, the program will cease automatically and can not be re-started. 

Program’s are designed to be completed at your home. Please do not plan to go on holidays, have nights away for at least 10-14 days. 

Support will not be given if you decide to go on a holiday during the training and the program will cease. Once your baby has learned how to sleep through the night, then you can plan your holiday away. You baby needs to learn a new way of falling asleep and a brand new environment/smell/routine can disturb even the best of sleepers. Jennifer will happily give you easy to follow tips on how to help your baby sleep well while on holidays. However, the initial 10-14 days of training must be completed at home before travelling.

Acts of God or suspected medical conditions
If an act of God, such as a fire, flood, earthquake or other natural calamities shall cause you to cancel the sleep services, Jennifer will require payment only for the time actually spent sleep consulting.

If during the In Home program, Jennifer feels the consultation should cease due to an underlying or undisclosed medical condition, Jennifer will require payment only for the time actually spent in your home and the initial paid deposit. In this case, to keep the situation fair on both parties, the hourly rate is reduced down from the normal sleep consulting fees (as per the program booked) and charged at $50ph.

My Newborn Baby Sleep Consultant: Other Policies 

Doctor’s appointment
Jennifer requests that every client has an appointment with their doctor to ensure their baby is developmentally on track and fit for sleep training. Written medical approval may be requested for certain circumstances.

Travel
Within 25km from Bondi Beach, Sydney, Australia, an additional fee of $25ph travelled will be charged if travel is over 25kms. Flight and travel costs to Brisbane and Melbourne will be covered by the client.  

As the client, you knowingly and voluntarily agree to waive and release Jennifer from any and all claims of liability or demands for compensation that you may acquire during the time working with Jennifer.

By submitting the Baby Sleep Consultant questionnaire you agree to the terms and conditions detailed within

Terms & Conditions

Jennifer is a qualified IMI Maternity and Child Sleep Consultant, Doula and MNT Maternity Nurse. These qualifications enable her to assist pregnant women with their sleep issues, support women during labour and the birthing process, guide parents during the postpartum period and educate families about their baby’s sleeping habits. Jennifer provides safe and gentle sleep training methods based on knowledge obtained during her studies, successful qualifications and 16+ years experience.

Jennifer has obtained her paediatric First Aid Training through KidZAid and is registered to work with babies and children in Australia and Europe. Techniques and methods used are all derived directly from her qualifications and from her many years of experience.

Jennifer’s advice does not replace the advice from your Doctor or Paediatrician, and her advice should not be relied upon as medical advice. For medical advice, you should always seek the advice from your medical practitioner. Therefore, you should consult with your health-care professional should you have any healthcare related questions or before embarking on a new sleep program. If a medical problem appears or persists, do not disregard or delay seeking medical advice from doctor. Accordingly, Jennifer expressly disclaims any liability, loss, damage, or injury caused by information provided to the client.

Jennifer will educate, support you and guide you through the sleep challenges needed to make change in your baby’s sleeping habits. As a Baby Sleep Consultant, Jennifer is not responsible for your application of the sleep solutions once the consultation has concluded. Once the sleep consultation has concluded it is the responsibility of the parent(s) to apply the agreed methods and solutions. Jennifer has an extremely high success rate, however, the success of Jennifer solutions is in the hands of the parents’ commitment & perseverance once the sleep consultation has ended; therefore Jennifer cannot make any guarantees of success. However, Jennifer will use her best endeavours to support you until the desired result has been achieved.

  • I agree to check with my healthcare provider/doctor if my baby has any medical conditions, which prevent them from being trained safely.
  • I agree to follow safe sleeping practices in line with SIDS recommendations (https://rednose.org.au/article/what-is-a-safe-sleeping-environment).
  • I agree to disclose any medical conditions to Jennifer, which my baby has or has had previously.
  • I understand that my customised baby sleep program is meant for my baby only and should not be shared with a third party. I acknowledge the information might not be suitable for another baby.
  • Any changes I make to my baby’s sleeping or eating arrangements are my decision and Jennifer will only make suggestions for change, of which I am responsible for choosing to implement.
  • It is my responsibility to contact Jennifer for my follow up support and send the sleep log information through to be assessed for feedback as frequently as suggested.

 

In-Home Cancellation Policy
To confirm any In-Home Program, the client will be required to pay a 25% non-refundable deposit to secure the booking. The remaining amount of the In-Home Program will be required to be paid on the day after Jennifer leaves your home. Any cancellations barring medical or other emergencies will forfeit the deposit. If  you cancel less than 48 hours before the scheduled visit, the full amount will be required, unless Jennifer can backfill your place with someone on the waiting list.

If your baby is a little under the weather and does not have a temperature, the program can generally proceed as planned. If your baby is sick with a temperature or has been diagnosed with a medical condition by a doctor, the program will be postponed until your baby is better. A doctors certificate may be requested.

Remote Program/Phone Consultation
To confirm the Remote Program or Phone Consultation Jennifer will be required to be paid in full before sleep plans are constructed and the phone consultation takes place.

Remote Program Cancellation policy
The Remote Program and Phone Consultations are non-refundable after the start of sleep work (i.e. when any sleep advice has been delivered to the client via email, text, phone).

Acts of God or suspected medical conditions
If an act of God, such as a fire, flood, earthquake or other natural calamity shall cause you to cancel the sleep services, Jennifer will require payment only for the time actually spent sleep consulting. 

If during the In Home program, Jennifer feels the consultation should cease due to an underlying or undisclosed medical condition, Jennifer will require payment only for the time actually spent in your home. In this case, to keep the situation fair on both parties, the hourly rate is reduced down from the normal sleep consulting fees (as per the program booked) and charged at $50ph. 

Doctor’s appointment
Jennifer requests that every client has an appointment with their doctor to ensure their baby is developmentally on track and fit for sleep training. Written medical approval may be requested for certain circumstances.

Travel
Within 25km from Bondi Beach. An additional fee of $25ph travelled will be charged if travel is over 25kms.

As the client, you knowingly and voluntarily agree to waive and release Jennifer from any and all claims of liability or demands for compensation that you may acquire during the time working with Jennifer.

By checking this Agreement, you agree to the terms and conditions detailed within.